Our service involves processing personal data about our employees, service users, and sometimes their friends or relatives. Processing can include activities like collecting, recording, organizing, storing, sharing, or destroying data.

We prioritize transparency regarding the necessity of your personal data and its usage, as outlined in this privacy notice. It also details your rights regarding your data.

For any queries or concerns, contact us at:

Email: jlcare23@gmail.com
Phone: 07792766075

Service Users

Data Collected:

To ensure safe, professional service, we maintain certain records, including:

- Basic details and contact information like name, address, date of birth, and next of kin.
- Financial details for care payments or funding arrangements.
- Special category data: Health and social care data (physical and mental health), race, ethnic origin, sexual orientation, or religion.

Purpose of Data Collection:

This data helps us provide high-quality care and support. We process data due to legal obligations under various health and social care acts, and with consent where necessary. This includes data for regulatory bodies like the Care Quality Commission (CQC) and for public interest purposes.

Data Processing Locations:

We collect and share data with:

- You or your legal representatives.
- Third parties (hospitals, GPs, pharmacies, social workers, local authorities, etc.).

This is done through direct contact, phone, email, our website, post, application forms, and apps.

Staff

Data Collected:

For professional service, we maintain records including:

- Basic details and contact information.
- Financial details for payroll purposes.
- Training records.
- Special category data: Health data as necessary, and with permission, data on race, ethnic origin, sexual orientation, or religion.
- Criminal record checks (DBS) for certain roles, not retained post-verification.

Purpose of Data Collection:

This data is necessary for contact, payment, and job support purposes, fulfilling our legal obligations under UK employment law, and for regulatory purposes.

Data Processing Locations:

Data is collected and shared with you or your legal representatives, and third parties like HMRC, pension schemes, and legal authorities, through various direct and electronic means.

Friends/Relatives

Data Collected:

When necessary, we hold information like basic details and contact information.

Purpose of Data Collection:

This data processing is based on legitimate business interests and consent, for maintaining next of kin and emergency contact details.

Data Processing Locations:

Data is collected and shared as needed with you, your legal representatives, and third parties, using direct and electronic means.

Data Storage and Website Use:

We securely store your information according to the Records Management Code of Practice, including secure disposal and archiving methods. Our website processes some data for an optimal user experience.

Your Rights:

You have rights to access, correct, erase, or restrict your personal data. For complaints, contact the Information Commissioner’s Office. 

For detailed information or any concerns, reach out to us directly.